Scott Armature Mission Statement
The mission of Scott Armature LLC is to consistently and expediently deliver the highest quality service, and to provide support services to the electric motor and generator industry worldwide through the valued contributions and continuing dedication of our people.
Our Customers Come First
We will always put our customer’s needs ahead of our own. We will view our thoughts and actions from the customer’s perspective. We will treat our customers the way we would expect to be treated.
We will never attempt to inspect quality into our products or services. A quality product or service is a result of a process that prevents errors from occurring.
Demonstrate the Worth of Our People
We are committed to LISTENING to our people. They hold the key to us accomplishing our goals. We will give everyone the opportunity to actively participate in our business activities. We will train our people to utilize all their talents and abilities to provide excellent service and produce exceptional products consistently. We will reward our people for outstanding service to the customer. We will always, to the best of our abilities, provide for the needs of our people. We will respect people as individuals and be sensitive to their uniqueness.
Create Simplicity Out of Complexity
We will always implement any process, procedure or policy in its most effective and simplest form. Complexity causes barriers to customer service.
Maintain the Highest Standards and Principles
We will always conduct our business ethically, honestly and fairly. We will not make promises we cannot keep.
Continually Improve Our Products and Services
We are committed to continuous improvement. We will be receptive to any idea, technology or innovation that will allow us to better serve our customers.
Respect the Organization
We will respect the purpose of an organization that is to bring people together for a common cause. We will maintain that common cause by working together as a team, understanding each person’s place and contribution. We will wisely use the resources of the organization by eliminating waste at every opportunity. We also recognize that it is every person’s responsibility to eliminate waste.
The Results of Accomplishing Our Mission and Objectives
The accomplishment of our mission and these objectives will help us realize our ultimate goal that is SERVING THE CUSTOMER. A natural by-product of excellent customer service is a successful organization that can continually reward its contributors in many ways.